FAQs

If your delivery address is outside the UK, USA, or Canada or Australia** you may be subject to import duties and taxes which are levied once a shipment reaches your country. We will complete the relevant custom declaration paperwork to ensure your shipment is above board and minimise the risk of interception from pesky pirates. However if additional charges are applied locally you must meet these to receive your parcel. We recommend you contact your local customs office for more details.

** Gotrovo Original Treasure Hunt Game can be delivered directly to you without additional taxes if you are shipping within Australia and Canada. However, other products will ship from the UK and may therefore incur additional charges.

We are able to ship worldwide through reliable pirate networks! Relevant UK and international shipping charges are available here.

Currently we cannot provide tracking information automatically but we are working on it so watch this space! If you desperately need to know your Gotrovo product will reach you by a certain date for a pirate party/adventure/surprise then drop us a note at info@gotrovotreasurehunt.com as soon as you have completed your order (including your order reference) and we will provide tracking information if available.

We aim to despatch all orders within one working day. If you require your items for a specific date, just get in touch and we will do our best to get it to you as fast as possible!

Please note that products including personalisation generally require 2 days’ lead time for shipping.

Yes, for the UK and USA on eligible products. Please click here to see the details and small print! For other countries contact us at info@gotrovotreasurehunt.com with your drop dead delivery date and we will see what we can do – we do love a challenge!

Please click here to see the details and small print of our shipping terms for all geographies and products.

We can take all widely accepted credit and debit cards, plus Paypal for your convenience. Sadly we cannot accept payment in gold or jewels!

We carry an SSL security certificate for this website.
You can use these links to read about your use of the site and access our privacy policy.

Nope – we know how annoying that can be, so if you want to check out as a guest you can.

There are two ways to change your password. When you first create your account with us you will be sent a welcome email with a link to change the password to something memorable for you. OR you can change it at any time by clicking on the ‘My Account’ section at the top of the homepage (or if you’re viewing on mobile, click on the ‘LOGIN’ link to access).

YES! Absolutely. You can read all about them here. Gotrovo can also be used to support speech development in a fun and easily targeted and trackable way.

We offer a no quibble, free returns policy. See here for details.

Yes, full instructions can be downloaded in French, German, and Spanish via this link. Italian will be available imminently.

We are always looking to build our wholesale relationships via internet and high street gift and toy retailers around the world – for more information on our products, pricing and delivery you can reach us at info@gotrovotreaurehunt.com

If you are a professional blogger or vlogger and have an interest in reviewing our products please get in touch with us at info@gotrovotreasurehunt.com or via this contact form.